HELP & SUPPORT CENTER

Welcome to the Kiniely Support Center. Our goal is to ensure that your experience, whether as a corporate administrator or a recreational user, is smooth and exciting.

1. Official Contact Channels

If you don’t find the solution in this guide, our technical team is ready to help:

• Email: support@kiniely.com
• Platforms: Unified support for Web, iOS, and Android versions.

2. Quick Guide for Users & Members

• How do points work? Depending on your group’s setup, there are two modes:
  • Results Mode: Earn up to 8 points for an exact score. You also score for picking the winner/draw (3 pts) or individual goals (1 pt home / 1 pt away).
  • 1X2 Mode: Earn 1 point for correctly picking the trend (Home Win, Draw, or Away Win).
• How late can I change my prediction? Until the last second! The platform allows you to edit your prediction right before the official kickoff of each match. Once the match starts, the system automatically locks editing for transparency.
• Issues with my Usage License: If you made a payment and it’s not reflecting in your tournament, send us the proof of payment and the email associated with your account to activate it immediately.

3. Special Guide for Administrators (Companies & Groups)

• External Prize Management: Remember, Kiniely provides the technology. If your company or group has promised a prize, the delivery logistics are the responsibility of the group administrator.
• Member Privacy: As an administrator, you have access to the standings and names of your members to manage the tournament and workplace climate. Ensure you use this information according to your organization’s policies.

4. Technical Incident Reporting

To help us resolve your issue faster, please include in your email:

• Kiniely account email.
• Platform used (Web browser, iPhone, or Android).
• Brief description: What were you trying to do and what happened?
• Useful data: Screenshots of the error or the exact text appearing on the screen.

5. Response Times

• Timeframe: We aim to respond to all inquiries within 24 to 48 business hours.
• Note: Cases involving reconciliations with external payment gateways may require additional time.

6. Guide & Tips for Administrators (The “Kiniely Plus”)

• A. For Improving Workplace Climate (HR Focus):
  • Encourage interaction: Create a chat channel (Slack, Teams, WhatsApp) where employees can discuss results.
  • Impactful prizes: Offer incentives like a “half-day off” or a special lunch for the winner.
  • Constant communication: Send a weekly “Standings Ranking” email to foster healthy competition.
• B. For Brand Promotion & Loyalty (Marketing Focus):
  • In-App Banners: Ensure your logo is visible in the tournament banners.
  • Linked Campaigns: Combine tournament results with product promotions (e.g., “10% off if your team wins”).
• C. Management Best Practices:
  • Clear rules: Communicate the scoring mode (Results vs. 1X2) before starting.
  • The social factor: Send friendly reminders to inactive users to keep participation high.

Last Updated: March 2026